Delivery & Returns
Once your order has been hand-made and is ready the delivery process is as important to us as any other. Nothing is more important to us than delivering our wonderful products to a delighted recipient and we will continue to work with our trusted couriers until this is the case.
We aim to be able to dispatch our beautiful baby clothes or gifts to the recipient within 3-5 days of placing an order*. Should you need a delivery sooner than this time frame, please email us prior to placing an order or as soon as possible after placing an order. We will do our best to accommodate your request. firstname.lastname@example.org.
Most deliveries are made using Recorded Mail Via Royal Mail. Delivery is charged at a £5.00 on all UK mainland orders regardless of size. Occasionally for larger orders we may use a courier service however the delivery charge will remain the same.
*All of our babywear is hand made especially to order so there may sometimes be a delay during busy periods. We will of course keep you informed of any delays and do our best to keep these to a very minimum.
Returns, Refunds & Exchanges
We hope you are 100% happy with your new baby clothes or gifts. If however for some reason you are not totally satisfied please email us to organise a full refund or exchange. Unfortunately due to the nature of the product, we cannot refund or exchange any purchase that was made more than 30 days ago. We also cannot refund or exchange any garments that have been used, washed or damaged.
If your garment is faulty, we apologise and will have this replaced for you as soon as possible.
Unless your garment is faulty we cannot refund postage, packaging or any other costs relating to the return of the garments to us. When returning garments to us please use a safe, secure and traceable service.
Please allow 5-7 days after the return of goods to verify and arrange refund or exchange of garments.